Skip to main content
TrustRadius
Dropbox Sign

Dropbox Sign
Formerly HelloSign

Overview

What is Dropbox Sign?

HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

Read more
Recent Reviews

I like Dropbox Sign.

8 out of 10
October 26, 2023
Incentivized
I use dropbox sign to send contracts to clients and have them sign and send them back. Sometimes when they have forms for other …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Free

$0

Cloud

Essentials

$15

Cloud
per month

Standard

$17.5

Cloud
per month starting at two users, per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.hellosign.com/info/hs…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Dropbox Sign Product Tour

Navattic
Return to navigation

Product Details

What is Dropbox Sign?

Dropbox Sign is a way to sign and request signatures securely online. Users can add legally valid signatures to any agreement from new-hire offer letters to loans to sales contracts to NDAs. Its user interface, admin controls, document tracking, and enterprise-grade security make it more secure than pen and paper methods and come default out-of-the-box.

How it works:

Prepare and Send
Upload documents that need signing to Dropbox Sign from cloud storage or a computer. Then, drag and drop the fields to sign. Finally, add the signer's email address and click send.

Sign
Signers are notified with a link to sign the document on their device. Once signed, completed agreements are immediately available to view in the user's Dropbox Sign account.

Manage
The Dropbox Sign dashboard tracks the progress of signature requests, automatically sends reminders to signers, and lets users view all signed documents. The branding can also be customized and access for team members is managed inside the account settings.

Dropbox Sign integrates with apps like Salesforce, Slack, Oracle, HubSpot CRM, and Microsoft Word so documents can be sent for signature directly from them. Dropbox Sign also integrates with cloud storage services like Dropbox, Google Drive, Evernote, Box, and OneDrive, so signed documents can be automatically saved found later at anytime in a preferred cloud storage accounts.

For deeper functionality, embed eSignature functionality directly into an app or website with the Dropbox Sign API. Features like embedded signing, custom branding, and embedded templates create an in-product signing experience. Dedicated API support team helps users to get a secure and reliable signature experience with faster implementation.

Dropbox Sign's intelligent forms guide users through documents without presenting unrelated questions or asking for repetitive information like “name” or “date”. Also, data from completed forms is automatically sent to third-party systems.

Dropbox Sign Screenshots

Screenshot of drag and drop fields for any document to create an e-signature documentScreenshot of signer settings that can be used to distribute agreementsScreenshot of Notifications of completed signaturesScreenshot of uploading a documentScreenshot of Admin homepageScreenshot of template creation

Dropbox Sign Video

An introduction to Dropbox Sign

Dropbox Sign Competitors

Dropbox Sign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States of America, Canada, United Kingdom, Ireland, Australia, New Zealand, Singapore, Germany, France

Frequently Asked Questions

HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

Dropbox Sign starts at $0.

PandaDoc, DocuSign, and airSlate SignNow are common alternatives for Dropbox Sign.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Dropbox Sign are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(405)

Attribute Ratings

Reviews

(1-25 of 72)
Companies can't remove reviews or game the system. Here's why
July 21, 2023

Dropbox Sign Rocks!

Paola Cedeno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use it for contract signatures, W-9 forms, board meeting minutes which are signed by our board president, MOUs, agreements, and amendments. We also use it for staff to sign acknowledgments of policy and procedures. We honestly use it for anything that requires our clients to sign or if something external needs to be signed by our internal staff now that we work in a hybrid environment.
  • Easy to use.
  • Nice customer service.
  • Good instructions.
  • Allowing to create folders to organize the contracts.
  • Being able to edit the contract if an email is incorrect instead of cancelling.
  • Being able to create a template to allow to the cc person to stay.
I think it is great to send out contracts and get signatures, any scenario where we need to either sign or get a signature I think it is great - area to improve is when sending a template like the W-9 forms we have to constantly enter the email of the person who needs to get cc'ed with the completed form.
Score 1 out of 10
Vetted Review
Verified User
I personally feel so sick of the games and the run-around with Dropbox Sign. Called 4 times before I was billed asking them how to remove my credit card or stop auto billing but it was my experience, they did neither. In my experience, they canceled my plan but billed me $1630 anyways! I am personally disgusted by their lack of ethics. Also, I believe there are far less expensive options!
  • In my opinion, waste your times with customer support
  • In my experience, they bill you and refuse access to service
  • In my experience, customer service
  • In my experience, cancelling autobilling
  • In my experience, removing credit card without adding a new one
  • In my opinion, not holding people hostage to their subscription
In my experience, it works for digital signing but so do dozens of other less expensive services with all the same features and more. Auto send sign request, etc. In my opinion, same basic stuff but fewer features than other ones like Zoho Sign, SignNow, and many other ones.
Score 9 out of 10
Vetted Review
Verified User
Cloud storage initially, changing a paper based office to an electronic office - what a great relief to do this! Manual signatures to E signatures - why did I not see or use this functionality sooner? What a Godsend! Thsi has improved efficiencies way above my expectations as clients do not have scanners, cannot come in or keep appointments.... blah blah blah. I can even monitor outstanding E signatures through the automatically pending emails.
  • E signature for getting clients to sign who don't have scanners and find an excuse not to do it - no excuses now!
  • E signature for ensuring everything is properly signed and where to sign
  • E Signature for compliance and state stamping purposes - yet another great attribute
  • All of my product providers need to recognize this as E signing software - not quite there yet
  • It would be great if would specifically sync in with the product providers that accept this E signing format
  • The dating format would be better if it defaulted to Australian ways i.e. day/month/year
Why did I not do this sooner!
E signing and storage all in one.
It assists in compliance orientated documentation for my very compliant profession, and also creates an audit trail.
What more could I ask for?
I have contractual agreements which must be signed by a due date and this platform really assist in making this a reality.
Score 9 out of 10
Vetted Review
Reseller
Dropbox Sign is a tightly integrated solution into the PageUp platform, enabling customers to easily generate documents during the recruiting process which include eSignature requests. This enables our clients to get offers of employment and contracts to candidates rapidly whilst providing a simple eSignature flow to receive completed documents instantly. They've been a great partner for PageUp and our customers.
  • Easy setup
  • Simple user experience
  • Good support
  • If anything the customer purchasing process for our clients could be a little more efficient
Dropbox Sign is a great tool for providing an embedded eSignature flow in our SaaS product. They are a great partner to support our engineering team and ongoing support and partnership management
Scott Rosenblum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I namely use it for contract signing and the occasional letter to a client that needs my signature. Also I use it when a digital signature is needed for documents for admin/official purposes, like tax forms to the IRS.
  • It makes it easy to put fields into a document
  • The price is right for my needs
  • the audit trail it provides is important
  • Nothing that I can think of, but honestly, it is not a product I use or need daily
If you need a cheaper alternative to DocuSign and you only need it for digital signatures, then it is a great alternative to Adobe Acrobat. Also for the free package, they offer three signatures a month which is not a bad deal if you don't need these kinds of services regularly.
January 07, 2023

Dropbox Sign Bravo!

Score 9 out of 10
Vetted Review
Verified User
All of our contracts are done via electronic signature and are unique to each client. Even without using the template feature, this is very easy to do.
  • Efficiency
  • Time Stamped
  • Easy user Interface
  • Clients think they have to sign to read the agreements. The button to view and/or download should be easier to find.
  • Customers of yours (us) should have a choice of whether a client can download or only view onscreen a contract before signing.
We were users of Hellosign when Dropbox Sign purchased the software. We were worried it would become ignored. So far incredible they have done is to improve the product. Bravo!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used many signing services, and hello sign is by far the easiest to use and most reliable. I love that it auto-detects fields from a PDF as this greatly saves time in sending standard IRS, SBA, or our own documents as we only have to add a signature field and don't have to add every single field like we have had to do with other signing services. Also, our clients constantly report that they find it very easy to sign in on their phones.
  • Works well on mobile devices.
  • Auto detects PDF fields.
  • Is very easy to use and auto fills emails as you type them.
  • Doesn't recognize signature fields in PDFs.
  • Signing links don't support multiple signers.
  • Doesn't work well with word docs.
It is well suited to any business which has its customers fill out or sign documents. It is good for both contracts and applications and information gathering. Also good for contractor docs. Not sure what it isn't suited for as it fills all of our needs. We use it a ton.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use DropBox Sign to send contracts to healthcare organizations/clients to allow Latent Talent, LLC to partner with these organizations to recruit for their open positions or specific roles. DropBox Sign is so easy to use and it makes it easy for clients who have never used it because it is basically a one-click process and you have a signed contract.
  • User Friendly
  • Ability to copy & paste formatting makes for a simple process on the users end
  • Ability to click into DropBox sign and clients can easily fill in what they need to and have a one click signing experience
  • I wish it had the ability to recognize where the lines were in the formatting so it would put the signature box or “date” box in the perfect spot without me having to drag it around
  • I also wish it could recognize the font and font size that was used in my contracts and simply place the same formatting for the date and anything that needs to be typed into the contract by the client
Sending contracts to clients is very simple. Being able to add their email address and send straight from the application is very user friendly. It has been awesome to be able to send clients a quick email rather than get a signature on paper. It’s quick, reliable, and great when you have clients all over the US.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I generate agreements and have them signed by both parties to the agreement.
  • Cost is reasonable
  • Allows for fast execution of agreements
  • Provides a good electronic paper trail
  • I get a lot of bounce backs that are not accurate--the other party did get the document even though Dropbox says they did not.
  • I would like the distribution order to be more obvious--its easy to miss.
  • I have used HelloSign for many years. So far I have not seen any improvements over what HelloSign offered.
Under HelloSign I had a lot of trouble with Customer Service. Hopefully it is better staffed and more responsive under Dropbox Sign.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dropbox has made getting contracts signed so much easier!!!!! I purchased Dropbox Sign to be able to send my clients digital contracts and capture their signature. Previously they had to print, sign and scan it back to me. I often did not get fully executed contracts. Now that I use Dropbox Sign, I simply pull up the google doc, use the Dropbox sign extension to send it to the client, they sign easily and return, and I sign and send a final contract. Dropbox keeps copies of all my fully executed contracts by date but I can also download and store myself in my own client files. Its safe, secure, affordable and easy to use.
  • integrates with google
  • is simple to format and use
  • stores everything in one place for you
  • Link to google drive to store the files more easily
I priced several versions of electronic signature software and Dropbox had the most affordable option as well as google integration. Other products were much more expensive and included things I didn't need, nor did they integrate with google.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it to send contracts. We are a remote company, so it makes it easier to get contracts e signed. It also allows us to track the progress of the customer signing. IE if they read the contract or not. It also has a super useful feature that will nude the customer about signing. Love that.
  • “Nudge Customers to sign”
  • Keeps track of contracts
  • Makes it super simple to build fields
  • Shows history of viewing
  • Alerts when signed by parties
  • I kind of like it I don’t have any issues.
It’s great to get contracts signed. Not sure what else it would be used for.
December 13, 2022

Dropbox Sign

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We take sensitive information very seriously and by using Dropbox Sign we are able to store documents safely. New hires are able to fill out new hire forms anytime and anywhere. Electronic forms and e-signatures ensure forms are completed before submission and decreases the likelihood of an error. Dropbox Sign has made our onboarding process smooth and as easy as 1,2,3.
  • Storing Documents
  • Electronic Forms
  • Up to date notifications on status
  • Very user friendly even to people who have never used electronic forms
  • More templates for the price
Dropbox Sign is perfect for us for onboarding clients of all sizes. Our focus isn't just on what's easier for us but on what works best for our client and their employees. We love keeping things efficient, simple, and stress-free. Using Dropbox Sign electronic forms has helped us do that!
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Support is a challenge to work with, the product has bugs with cc'ing others that they can't figure out, they changed the brand on us after acquisition but not the domain name. The people we had contracts out with got confused. Our team members got confused. The entire experience sucked so much that we decided to switch to DocuSign and we will not be going back to HelloSign/Dropbox Sign as a result.
  • It keeps your documents in their system for a long time
  • It emails you a copy of your document when it is signed as a PDF attachment
  • Their confirmation of signature emails include the email address of the person who signed
  • Their technical support is abysmal. We have an ongoing issue with cc'ing folks to contracts that they cannot figure out.
  • They haphazardly with no regard for their customers migrated to a new brand. It disrupted us but they don't care.
If you need the free tier and DocuSign's free tier is too difficult to sign up for some reason then try DropBox Sign. It is my opinion that you will get lousy support, lousy communication on major changes, but at least you wont be paying for the privilege to be annoyed by them.
Fernando Contreras | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I manage a shared kitchen facility with 80+ small business members. I use Dropbox Sign with each member both for our initial membership agreement, and cancellation form as well. I utilize the service and platform at least a couple of times a month and really like that there is an automatic paper trail built into the system. Since it's timestamped with all relevant information it's nice that I am able to reference all of that in the case of a discrepancy.
  • Information/Sign Log
  • Automatically Emails forms to each party for their signature
  • Notifies once forms are both opened and signed
  • Template creating can be kind of a hassle
  • Grouping forms for signatures from the same person could be a lot more intuitive
  • Depending on the form sometimes the form freezes as you're entering information
Well suited for electronic signatures from yourself and other parties.
You're able to create your own templates and insert where signatures and dates are auto filled.
Leaves a log and "paper trail" for when things were opened and signed by each party.

If you have multiple documents you need signed by the same person, it doesn't always quite work as intended.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Contracts and service agreements
  • Easy to use
  • Easy to track
  • Easy to email
  • The number of template links needs to up increased.
It is great for sending contracts that need signatures. It is not very good for service agreement renewals because of the limited number of template links that are allowed in my single user plan.
December 13, 2022

Love it!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dropbox Sign daily to obtain electronic signatures from clients. It’s efficient, fast and easy for my company and most importantly, my Clients.
I upgraded and purchased a plan 2 years ago and has been a happy Customer ever since!
  • Easy instructions
  • Uploads contracts quickly
  • Sends notifications
  • Reasonable monthly fee
  • Send Clients an immediate copy of contract
It is well suited because I can upload, sign, and request a signature within minutes.

There have been times when a Client would like to go back into the contract to re-read specifics or simply to keep for their records and they can’t so I will have to stop what I’m doing, open my account and email it to the Client.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use it to get Special Education documents signed by multiple team members participating in IEP meetings, including teachers, students, parents, administrators and outside service organizations. Some of the members may be participating in the meeting virtually, so it's a convenient way to get their signatures.
  • fields and textboxes to designate where to sign
  • notifying when documents have been signed; how many have signed and how many still need to sign.
  • sending out email reminders for signatures
  • letting the sender know at the time email reminders are sent out so we don't duplicate the effort.
when you need multiple signatures from people in different locations. In my case parents may be attending the meeting virtually from home or work, and our CEO, who needs to sign the document, is not physically located at the campus where I work.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dropbox Sign allows me to get documents to our staff and potential candidates quickly and without issue. It is simple to use and has minimal difficulty even for those not electronically savvy. It has cut down time to get items completed and is nice to be able to send reminders.
  • Ease of use
  • getting documents signed
  • Sometimes it can be less friendly when mobile.
Dropbox Sign is a great resource, and I can't think of any downfalls at the moment. We plan to continue use with our company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used Dropbox Sign for the new hire application process within our Human Resources department. This saves the internal personnel time by having the application link directly available from our website. New hire candidates simply click, fill in, and electronically sign the application. When the application is signed we are sent a link back to the completed document. Win win for the candidate and our Human Resources department.
  • Document fill in
  • Digital signature collection
  • Secure delivery of documents
  • Clean up the document delivery configuration process.
  • Simplify the integration with customer systems.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use it to sign contracts for meeting hire 90% of the time, the remaining time is used to ask businesses we work with to sign contracts.
  • Easy to navigate
  • Can get multiple signatories on the same document
  • ease of uploading files
  • ability to send to more people
  • auto identify where a signature might be required
  • ability to overwrite existing text on the document
Brilliant for signing contracts, however where lots of signatures are required (eg, a petition)
December 13, 2022

Way to GO!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I would like for Dropbox Sign to have a setting were we can actually send a link to our customers directly via text and not have it eventually ending up in our customers spam folder. It will make the signing process easier and faster.
  • Makes it efficient for me to send documents
  • I have templates save so its faster to send the documents
  • notifies me when customers have seen the documents
  • sends documents to spam folder
Dropbox Sign just makes it easier for us to send documents to our customers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use DropboxSign for all Client Service contracts as well as contractor agreements and W9s for my team. All customers in my business are under a contract that outlines their total purchase price and payment plan, as well as all of my terms and conditions.
  • Templates make the signing process SO fast - we do onboarding via phone, so this is awesome.
  • Ease of signing for the client.
  • Naming the documents and search feature works great, so I can go back and find past agreements.
  • It would be great to have a share LINK for clients who are asking to see a copy of their contract instead of having to go in and email it to them.
  • It would be great to have an email subject template that has auto-fields. For example, we have named my agreement “CLIENT NAME & Coach Morgan Agreement,” but it would save time to allow that client name to auto-populate based on the client name field I had already created on the template.
DropboxSign is great for businesses that do any sort of telesales! It’s also great for businesses that have agreements that are all very similar. The templates feature allows you to upload the whole document and add fields for areas that need to be customized. WAY more time efficient than uploading an agreement to a Google doc and having to change the doc each time.
December 12, 2022

A handy tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use the product to have official and legal agreements signed by both customers and contractors.
  • Easy setup of documents for signature.
  • Easy document sharing.
  • User friendly interface.
  • Creating links to templates.
  • Showing more clearly where a field was left behind.
  • Editing submitted document.
For the time being and as far as my experience goes, I am only happy about the product capabilities. It's fully customizable and versatile, adaptable to any scenario. Possible exceptions could be situations where document sharing and cooperating are needed since editing is not allowed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The biggest differentiator for Dropbox Sign is there is no limit to the number of documents you can send out within a particular time period. I help manage our largest customer, who signs approximately five contracts with us per week. If we had gone with any other electronic signature service, we would have had to pay a substantial amount of money to send that many documents. I appreciate all of the applications/software that Dropbox Sign integrates with as well; this has made saving documents into our cloud applications much easier for long-term storage. The only thing that I would say could use improvement is the search and filter options when you are using the dashboard to look for specific documents. All-in-all, this tool is great.
  • Limitless document sending.
  • Application/software integration.
  • Sending out automated reminders to clients for signature.
  • Search capabilities within the dashboard.
  • Filter capabilities within the dashboard.
  • Customizable automated reminders to clients who haven't signed yet.
Dropbox Sign is well suited for situations with a high-touch client that needs to sign a lot of documents in a short period of time. It also works well when you need to send the same document over and over by leveraging their template options. Dropbox Sign is less applicable for countersignature situations.
December 12, 2022

Great service.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dropbox Sign for our student forms like enrollment and deenrollment. It's an excellent paperless solution and streamlines our intake process.
  • User-friendliness for signers and our business.
  • Straightforward functions on documents.
  • Audit trail is AWESOME.
  • Sometimes Dropbox Sign will update, and our forms will go from "just right" to "one or two bugs".
  • Clicking a document to see preview opens it when I just want to see the preview.
  • No option to save document under a new name when I download it.
It is perfectly suited for anyone who is computer literate. Older people have a hard time with it, from what I've experienced. It makes our paperwork super quick and easy.
Return to navigation